Refund Policy

Last updated: 16 Oct 2025

Short AZ note: Xidmət rəqəmsal və xüsusi sifarişlidir. İş başlanmamışsa ləğv mümkündür; başlanandan sonra qaytarma yalnız çatdırılmama və ya texniki nasazlıq hallarında edilir.

About our product

AzCyberHunter sells custom penetration testing services and delivers results digitally (report/artifacts). Payments are handled by Lemon Squeezy as Merchant of Record.

Cancellations & refunds

Before work begins: Full refund on request.
After work has started (job status “processing”): Non-refundable because testing resources are consumed, except if we fail to deliver.
Non-delivery or technical failure caused by us: Full refund or a free re-run — your choice.
Duplicate payment / mistaken multiple orders: Full refund of the duplicates.
Timing: Approved refunds are issued promptly; card/issuer settlement may take 5–10 business days.

How to request

Email support@azcyberhunter.net within 7 days of purchase. Include your order ID and the domain/asset you submitted.

Chargebacks

Please contact us first — most issues are resolved quickly via support.