Refund Policy
Last updated: 16 Oct 2025
Short AZ note: Xidmət rəqəmsal və xüsusi sifarişlidir. İş
başlanmamışsa ləğv mümkündür; başlanandan sonra qaytarma yalnız çatdırılmama
və ya texniki nasazlıq hallarında edilir.
About our product
AzCyberHunter sells custom penetration testing services and delivers results digitally (report/artifacts).
Payments are handled by Lemon Squeezy as Merchant of Record.
Cancellations & refunds
- Before work begins: Full refund on request.
- After work has started (job status “processing”): Non-refundable because testing resources are consumed,
except if we fail to deliver.
- Non-delivery or technical failure caused by us: Full refund or a free re-run — your choice.
- Duplicate payment / mistaken multiple orders: Full refund of the duplicates.
- Timing: Approved refunds are issued promptly; card/issuer settlement may take 5–10 business days.
How to request
Email support@azcyberhunter.net within 7 days of purchase.
Include your order ID and the domain/asset you submitted.
Chargebacks
Please contact us first — most issues are resolved quickly via support.
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